Welcome to NeuroBloom Mental Health & Wellness. To ensure a smooth experience for all our clients, we have outlined our booking and cancellation policies below:
 
Appointment Scheduling: 
 
All appointments must be booked at least 24 hours in advanced by phone or email.  Upon booking, you will receive a confirmation via email or text message with the details of your appointment. Appointment Reminders: You will receive a reminder of your upcoming appointment 48 hours in advance. Please review all appointment details and ensure that the time is still convenient for you.
 
Cancellation Policy:
 
We understand that unforeseen circumstances may arise, and you may need to cancel or reschedule your appointment. If you need to cancel or reschedule, please do so at least 48 hours before your scheduled appointment time to avoid any fees. Cancellations made within 48 hours of the appointment will incur a $50 cancellation fee. Cancellations made within 24 hours of the appointment will incur a fee of 75% of session price. This fee is to compensate for the reserved time slot, which could have been used to assist another client in need.
 
No-Show Policy:
 
Clients who do not show up for their scheduled appointment without prior notice will be charged the full session fee, plus the $50 cancellation fee. Late Arrivals: If you are running late, please contact us as soon as possible. We will do our best to accommodate you; however, your session may be shortened to respect the time of the next client. Arrivals later than 15 minutes after session start time without timely notification will be automatically cancelled, and a no-show fee incurred.
 
Emergency Cancellations:
 
We understand that emergencies happen. In the event of a sudden illness or other emergency, please notify us as soon as possible. Depending on the situation, the cancellation fee may be waived at the discretion of the owner of the private practice.
 
Thank you for understanding and respecting our policies. This allows us to provide timely care to all clients. If you have any questions, please contact us by calling the office.